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Business Essentials
Training
Training, everyone talks about it, some do it, few
do it well.
Educating new employees on company systems is time
consuming and sometimes fruitless. Likewise, staff
performing tasks in an awkward and time consuming
manor minimises productivity.
Educating people in the correct way can make massive
improvements in performance. Tailored training based
on a individual companies environment will teach and
empower staff to invent ways to improve their own
working conditions and internal processes.
itaba3 tailor courses
to suit your individual needs; training can be on
the basics to advanced Microsoft application use
or unique software applications created for your
specific need.
Example: improving performance by education
A business has 100 clients; every client has a
newsletter or some form of correspondence every
quarter.
Generally, the standard method would be to add each
client to the document and print. This would take
approximately 5 minutes per letter, 500 minutes or 8.5 hours.
Post training, the operator could utilise various
functions in MS Word such as maintaining the customer list
in a file. The newsletter once typed could then be merged in
less than an hour.
A difference of greater than seven hours, this figure is
proportioned to the clients. If you have 1000
clients the saving could be as high as 83 hours.
Example: training customers on your products.
Many companies have unique products for market
niches. Our experience from many sectors has taught
us that either the most expensive and best pre-sales staff
normally get the pleasure of training new customers
or the developer who spent many hours creating.
Why? To the business, they are the best person for
the job as they have the most knowledge on how the
systems work.
Our research has shown us that, although these
people are able to
sell and demonstrate the product well.
Sales and developers tend not to be the best
trainers. Skipping mundane
tasks which appear “too easy” to cover for a skilled
person, but for new users essential is common.
Effective training of your product can make or break
the success of the sale. If the client cannot use it
after training, the negative perception is set and
can be very hard to remove.
How much does it cost to keep your best
sales and development staff tied up in training for 2
weeks?
contact an itaba3
consultant now on 1300
666 708 for your no obligation discussion about
Training
for your Business.
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